While attempting to make extra payments to principal it is clear that Sallie Mae cannot follow directions. They are currently at about at about a 70% fail rate in following the memo on the check that tell them how to apply the payment. I have to email them every time to have them correct the issue and they send me a response like this:
Thank you for your inquiry and for your business with Sallie Mae.
We received a payment in the amount of $370.00, which posted to your account effective June 18, 2009. We have reapplied this payment per your specific request.
A detailed email must be sent with each payment when you want a payment to be specifically applied.
If we may be of further assistance, please visit our Web site at www.salliemae.com.
Sincerely,
Customer Service
Why will they not just note that I want anything extra to be applied to my higher interest loan number? Is this the type of customer service that landed them the government contract?
My solution is going to be to automate Microsoft Outlook to send them an email every day requesting any extra from my payment not be held for the next bill and be applied to my high interest loan immediately. I know they will not be happy about it but hey if you go out of your way to make dealing with your company a pain in the ass I can do the same.
By the way this email address is where I send with questions and I usually get a response in a couple of days… ( good enough for government work right)
internet-bss@salliemae.com
Thanks for the info. I hate the crap out of Sallie Mae. I hate their fucking guts. They pratically stole my stafford loan at my university.
ASSHOLES!