I asked why they refuse to apply my payment as I request (as they insist I do each time I make a payment and I send them a form email a few times a week).
This is the response I got.
Here is my recent payment history
Loan Summary 1-03 (clearly showing nothing from the monthly payment on 10/27)
These people are a complete joke⦠Looks pretty obvious to me that they are full of it.